Contact & Support

Have questions about an order or our testing standards? Our dedicated support team is ready to assist you.

We're Here to Help

Fast support is a core pillar of our brand. Reach out, and we'll make it right.

Email Support

Typically replies within 2-4 hours.

[email protected]

Phone

Available Mon-Fri, 9am - 5pm CT.

(844) 961-1813

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Transactional SMS Consent

By checking this box, I consent to receive transactional messages from Kairos Research Labs related to my account, orders, services, or customer support I have requested. These messages may include appointment reminders, order confirmations, and account notifications among others. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt-out.

Marketing SMS Consent

By checking this box, I consent to receive marketing and promotional messages from Kairos Research Labs at the phone number provided, including special offers, discounts, new product updates among others. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt-out.

Shipping & Returns

Shipping Cutoffs

We guarantee fast turnaround times. All orders placed before 5:00 P.M. hit our daily cutoff and will be shipped the exact same day.

Return Policy

Due to the sensitive nature of research compounds, we only accept returns for unused, unopened products within 60 days of the original purchase date. Upon receipt and inspection, a full refund (minus shipping costs) will be issued.

About Us

Premium lyophilized peptides for independent research.

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Contact Us

Phone: (844) 961-1813

Email: [email protected]